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Accessible, standards-compliant digital services for local authorities, public bodies, central government agencies, and arms-length bodies built to Government Digital Service (GDS) standards and WCAG 2.1 AA throughout. We understand public sector procurement, governance requirements, and the citizen-first design philosophy that effective public digital services require.
The Public Sector Bodies Accessibility Regulations 2018 require WCAG 2.1 AA compliance with a published accessibility statement. Non-compliance invites Equality Act challenges and ministerial intervention.
Citizens who cannot complete digital transactions call contact centres, visit offices, or escalate to caseworkers. Better digital services reduce unit costs across the whole service, not just online channels.
Citizens now expect government digital services to work as well as their banking app or GP appointment booking. The gap between that expectation and the reality of many local authority websites is a measurable satisfaction and trust problem.
Public sector procurement frameworks, IT governance requirements, and multi-stakeholder approvals can extend digital transformation timelines significantly without an experienced partner who knows the process.
GDS-standard digital services built around citizen needs, not institutional convenience — accessible, clear, fast, and trusted by the people who use them.
Citizen-facing websites built to Government Design System principles — clear, accessible, mobile-first, and designed for the full range of digital literacy and device capability across the UK population.
GDS · GOV.UK Design System · WCAG 2.1 AA · Citizen-firstWCAG 2.1 AA compliance audit, PSBAR accessibility statement production, and structured remediation programme — prioritised by severity and user impact to address the highest-risk failures first.
WCAG 2.1 AA · PSBAR · Accessibility Statement · Audit · RemediationOnline application forms, benefit claims, permit requests, payment collection, and case management interfaces — designed to maximise transaction completion rates and reduce inbound contact centre demand.
Online Forms · Payments · Case Management · Transaction DesignPublic information portals, freedom of information publication schemes, spending transparency dashboards, and open data APIs — meeting statutory publication obligations with clarity and accessibility.
Open Data · FOI · Transparency · Spending Dashboard · APIDigital consultation platforms, public engagement portals, community feedback tools, and accessible survey design — enabling genuine public participation in decision-making at scale.
Consultation · Public Engagement · Survey Design · Community FeedbackPublic sector digital transformation roadmaps — technology stack rationalisation, service redesign, legacy migration planning, and supplier management. Experienced in navigating PSN, Cyber Essentials, and government procurement frameworks.
G-Cloud · Cyber Essentials · PSN · Digital Roadmap · Legacy MigrationWe support procurement through G-Cloud, Digital Marketplace, and direct award routes — with documentation, pre-qualification questionnaire support, and ITT response assistance to streamline the commissioning process.
Citizen user research, stakeholder interviews, service mapping, and accessibility needs assessment — building the evidence base that GDS Alpha assessments require and that produces genuinely citizen-centred service design.
GDS-standard Alpha prototyping with assisted digital users, Beta development with live testing, and structured user acceptance testing with the full range of citizen personas your service needs to work for.
PSBAR accessibility monitoring, performance analytics, continuous improvement sprints, and accessibility statement updates — ensuring your service remains compliant and effective over time, not just at launch.
Arms-length bodies & smaller authorities
Accessible Presence
from £8,000
One-time project
Most popular · Local authorities
Digital Service
from £20,000
Discovery through Live
Central government & large authorities
Transformation Programme
Custom
Framework contract
GDS · WCAG · PSBAR · G-Cloud · Cyber Essentials